Refund policy

L.B.C™ Return & Refund Policy

At L.B.C™ (Lost by Choice), every item is custom-printed just for you as soon as an order is placed. Because our products are made to order through our print-on-demand fulfillment services around the world. We do not accept returns or exchanges for buyer's remorse, wrong size selection, or change of mind.

Please double-check our size charts before completing your purchase.

Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If your item arrives damaged, defective, or with a printing error, we will gladly send a replacement at no extra cost or issue a full refund.

• Filing Period: You must notify us within 14 days of receiving your package.

• How to File a Claim: Contact us at lostbychoice@contact.com with:

  • Your Order Number

  • A clear photo of the defective area/damaged item

  • A brief description of the issue

Packages Lost in Transit

If your tracking status shows that your order was lost in transit or hasn't updated after the estimated delivery time frame, please contact us within 20 days of the estimated delivery date so we can issue a free reprint.

Incorrect Address / Returned to Sender

If an incorrect address is provided at checkout or if the shipment goes unclaimed, the package will be returned to our production facility. You will be responsible for the cost of re-shipping the order to your corrected address once updated.